TERMS AND CONDITIONS

The following are the Terms and Conditions for purchases of products and/or services from IziRoam, a subsidiary of PT Solusi Untuk Semua (hereafter “IziRoam”). In order to place an order with our company, you must read and agree to the terms and conditions (“Terms and Conditions”) below. It is your responsibility to read and understand the terms and conditions completely and thoroughly, so please do not hesitate to contact us if you have any questions.

IziRoam and you (the “Customer”) hereby agree to the following terms and conditions with respect to the product and/or service offering by IziRoam to the Customer of the wireless communication device and peripheral equipment (the “Equipment”), including, but not limited to, mobile hotspots, USB cables, user guides, and related or additional services (the “Services”) which are described herein or included in any agreement between Customer and IziRoam for products and/or services (“Agreement”).

Acceptance of Terms and Conditions

If the Customer places an order via IziRoam’s website (www.iziroam.com), this will constitute the Customer’s acceptance of the Terms and Conditions. If the Customer places an order via telephone, FAX, or any other method, acceptance of the Equipment shall constitute the Customer’s acceptance of these Terms and Conditions.

Authorization

1. If Customer is an entity other than an individual, the person signing the Agreement represents and warrants that he/she has been properly authorized and empowered to enter into the Agreement on behalf of such entity.
2. Customer authorizes IziRoam to verify the Customer’s creditworthiness with a credit reporting agency.

Equipment Delivery

1. An order for Equipment to be delivered to the location of the Customer, must be placed by the Customer before 5 PM Monday to Friday, in order to be prepared for standard or overnight delivery options. If the Customer’s order for Equipment arrives after 5 PM EST, then the Equipment order will be considered to be placed on the next business day.
2. From the end of the Usage Term (the rental time period in which the Customer is being charged for the Services), the Customer has two (2) business days to return the Equipment to IziRoam. Late fees begin to accrue on the third (3rd) business day after the Usage Term ends.
3. IziRoam will take responsibility for the Equipment during transportation to the Customer’s address as designated by the Customer.
4. Standard delivery dates are business days (non-holidays) Monday through Friday. Saturday delivery is available at additional cost.
5. IziRoam will use reasonable efforts to deliver the Equipment prior to the requested Departure Date (the date the Customer is schedule to leave the country), but it shall not incur any liability in the event of any delay caused by force majeure or other circumstances beyond its control.
6. The Customer will accept the Equipment when delivered on or before the Departure Date, and if for any reason the Customer fails to accept the Equipment when delivered on or before such date, the Customer shall nevertheless be liable for the stated Rental Charge and any applicable cancellation charge per the Terms & Conditions in which the Equipment was ordered.
7. If the Customer is not present when the Equipment is delivered to the Customer’s address, the Customer is authorizing IziRoam and its agent or delivery company to drop off the Equipment at the Customer’s shipping address. From the time the equipment is delivered to the Customer’s address, the Customer is responsible for the care of the Equipment.

Charges

1. Rental Period – The number of days between the Departure Date and Return Date.
2. The Customer will pay daily charges from the Departure Date (the date in which the Customer departs) until the Return Date (the date in which the customer returns) for all of the Equipment specified in the Terms and Conditions until the Equipment is returned to and accepted in writing by IziRoam. Equipment rental charges apply to full days only (not fractional days).
3. IziRoam is entitled to bill the Customer, on a delayed basis, at any time after the Equipment has been returned for any and all charges for which the Customer shall be responsible pursuant hereto, whether or not IziRoam is aware of such charges at the time of the return of the Equipment. All charges and other amounts billed pursuant to this Agreement are payable by the Customer at the end of Rental Period, or if not computed at the end of Rental Period, then upon demand given by IziRoam to the Customer.
4. The Rental Charge is charged to customer credit card upon placement of customer order. Any other amounts due to IziRoam under this Agreement are payable at the end of the Rental Period. IziRoam shall be entitled to charge interest at the rate of 5% per month (or part month) on any overdue amounts. However, in no event will any late payment charges exceed the highest lawful rate.
5. Late fees start on the 3rd business day after your return as per the Standard Daily Rate of equipment rental, per day/per unit, until the date you return the equipment.
6. Customer shall be liable for and obligated to pay IziRoam for all expenses, including reasonable attorneys’ fees, collection fees and court costs incurred in connection with any collection, repossession or other action brought to enforce IziRoam’s rights hereunder.
7. Pricing. Prices charged for IziRoam’s equipment and services are as follows:
   • IziRoam Pocket WiFi – Unlimited internet: Can be seen in IziRoam’s website, (https://iziroam.com/).
   • IziRoam WiFi- Late Fee : The late fee is equivalent to Rp 35.000/day/unit
   • Shipping: Varries
   • Fees for Damaged or Lost Items Without Insurance: Rp. 1.000.000
   • USB cable/Attachment/Travel Case: Rp. 50.000/item
   • Cancellation Fee: Rp. 100.000 (Fee charged after the product has shipped)
   1. If the Customer is having any difficulty with using the Service while at their destination, the Customer must notify IziRoam within the Rental Period in order to qualify for any possible refund or discount to a Charge. Any refund or discount to a Charge is provided solely at IziRoam’s discretion.
   2. Customer must notify IziRoam in writing of any final disputes regarding Charges within 30 days of receipt of the invoice, or final payment notification, containing the disputed Charge or else the right to dispute the Charge will be waived.
   3. Difference deposit for each customer.
      • Customer location Jakarta: Rp. 500.000/device
      • Customer location outside of Jakarta: Rp. 1.000.000/device

Payment and Forms of Payment

1. The Rental Charge is charged to customer credit card upon placement of customer order. Any other amounts due to IziRoam under this Agreement are payable at the end of the Rental Period. IziRoam shall be entitled to charge interest at the rate of 5% per month (or part month) on any overdue amounts. However, in no event will any late payment charges exceed the highest lawful rate.
2. IziRoam may, in its sole discretion, accept a non-Indonesian credit card from Customer, in which case IziRoam will take a deposit in lieu of authorization. IziRoam will not accept responsibility for any fluctuation in exchange rates during the period in which a deposit is held.
3. By providing IziRoam with a Credit Card, the Customer represents that IziRoam is authorized to make charges on such account.
4. Debit cards and cash are accepted form of payment, if customer chose to collect the device in IziRoam’s choices of available pick-up location.

Deposit

1. Deposit will be return within 2 days after device is returned back to Iziroam. Payment for Deposit should be transferred to IziRoam’s bank account or given by cash upon delivery

Use of Equipment

1. Upon delivery to the Customer, IziRoam will provide instructions on the use of the Equipment by way of User Guide which will be provided via a printed, electronic PDF File, or email version.
2. The Customer will use the Equipment in a careful and proper manner and in accordance with the instructions within the User Guide and in no other manner.
3. The Customer agrees not to:
   • use the rented equipment within Indonesia or any country not listed in the original order for purposes other than the setup and configuration. In the event the customer uses the device within Indonesia or any other country not listed on the order form, IziRoam will charge Rp150/KB after 20MB of data used. IziRoam reserves the right as stated in Article III, section 3 to charge the customer’s credit card on a delayed basis.
   • effect any repairs or modifications to the Equipment, or attempt to reverse engineer the Equipment;
   • remove or interfere with any certification markers affixed to the Equipment;
   • deface or add to the Equipment;
   • sublet or allow the use of the Equipment by any third party;
   • attempt to dispose of the Equipment, or encumber or grant any interest in the Equipment to any third party.
4. In the event of any loss, damage, theft or disappearance of the Equipment while on rental, regardless of circumstances, the Customer shall pay to IziRoam on demand, an amount equivalent to the value of the Equipment in accordance with IziRoam’s then-current listed Equipment sales prices. In the event the Equipment is stolen or lost, the Customer is liable for all Rental Charges on such Equipment until it is deactivated by IziRoam.
5. During the Use of Equipment, the Customer should contact IziRoam with any trouble or customer support issues in order to provide IziRoam the opportunity to resolve any difficulties.
6. Cooperation does not guarantee the use of Voice over IP (VoIP) applications such as Skype, Google Voice, etc…

In The Event of Loss or Damaged Equipment

1. In the event that your Equipment has been lost, damaged, stolen, or disappeared, notify IziRoam immediately by email (support@iziroam.com).

Repairs or Damaged Equipment

1. If the Equipment is not in working order when received by the Customer or subsequently malfunctions then the Customer will notify IziRoam immediately.
2. IziRoam will repair or replace the Equipment as soon as possible after IziRoam has been notified of the problem by the Customer, and provided the Customer is not in breach of its agreement with IziRoam, IziRoam will provide the Customer with the same or similar equipment (which shall constitute Equipment for purposes of this Agreement) as soon as possible for a period equivalent to the part of the Rental Period unexpired when the malfunction occurred.
3. If IziRoam finds that Equipment reported as faulty is in working order then the Customer will pay the cost of collection and delivery of the replacement Equipment in addition to the Rp 1.000.000 fee for damaged Equipment.

Ownership

1. The Equipment will at all times remain property of IziRoam. Customers have no rights other than temporary use. During the Rental Period, no service or part replacements are authorized without the written approval of IziRoam.

Termination

1. The use of the Equipment and all Services may be terminated or deactivated without notice by IziRoam upon any of the following events:
   (a) IziRoam has any reason to believe the Equipment was obtained by any misrepresentation or fraudulent means; (b) IziRoam has any reason to believe that any meter on the Equipment has been tampered with; (c) IziRoam has any reason to believe the Equipment is or may be used for any illegal or improper purpose, or in violation of applicable laws; (d) a breach of any of these Terms and Conditions including the payment terms; or (e) detection of unusually high usage, or possible theft or fraud. IziRoam may also, at its discretion and in addition to other remedies available hereunder at law or in equity, take immediate possession of the Equipment without being obliged to repay any portion of the Rental Charges. IziRoam may also terminate these Terms and Conditions without any liability whatsoever in the event that Services are not available to IziRoam or becomes unavailable for any reason. No remedy of IziRoam shall be exclusive of any other remedy whether provided herein or available at law or in equity, but shall be cumulative with other remedies.
2. Should the Customer (a) obtain use of the Equipment by any misrepresentation or fraudulent means, or (b) tamper with Equipment, or (c) use the Equipment for any illegal or improper purpose, or in violation of applicable laws, or (d) otherwise commit a breach of these terms and conditions, then IziRoam may, at its option and in addition to other remedies available hereunder at law or in equity, (i) terminate this Agreement, (ii) immediately terminate all services to the Customer, and (iii) take immediate possession of the Equipment without being obliged to repay any portion of the Rental Charges. IziRoam may also terminate this Agreement without any liability whatsoever to the Customer in the event that service is not available to IziRoam by a systems operator. No remedy of IziRoam shall be exclusive of any other remedy whether provided herein or available at law or in equity, but shall be cumulative with other remedies.

Applicable Law

1. Fair Use Policy (FUP) – In some countries, a Fair Use Policy may be in place in accordance with the business practices of the local internet service provider (the local in-country wireless network carrier or operator). If a FUP is in place, it may limit the transfer of a specific amount of data over a period of time. Internet service providers commonly apply a cap on the amount of wireless data when an individual user has exceeded a certain amount of data within a specified time period, which can result in a throttling down (slow down) of the connection speed. The Customer acknowledges that a FUP may be in place and accepts this possibility, and the Customer will not hold IziRoam liable for any FUP, throttling, or related issues which could affect the performance of the Equipment or the Customer’s usage experience.
2. IziRoam warrants that the Equipment will be in working order when it is delivered to the Customer, but IziRoam cannot be responsible for the performance of the Equipment or the operation of the networks to which the Equipment is connected. The Customer acknowledges that Services may be temporarily interrupted (including dropped calls or weak signals), delayed, or otherwise limited due to a variety of causes, including but not without limitation to transmission limitations or interruptions, atmospheric conditions, system capacity limitations, network coverage, cell tower location / placement, wireless signal strength, network system, or equipment failure. The Customer’s particular geographic location within a country, building, or structure, as well as a variety of other related causes, may also affect the Equipment performance.
3. IZIROAM MAKES NO OTHER WARRANTIES, GUARANTEES OR REPRESENTATIONS, EITHER EXPRESS OR IMPLIED, REGARDING ANY MATTER, INCLUDING WITHOUT LIMITATION, THE MERCHANTABILITY, ACCURACY, RELIABILITY, CONDITION OR FITNESS FOR A PARTICULAR PURPOSE OF THE EQUIPMENT OR THE CELLULAR PHONE OR DATA SERVICES FURNISHED UNDER THIS AGREEMENT. EXCEPT AS SET FORTH IN SECTION 3 ABOVE, IZIROAM DOES NOT REPRESENT THAT CUSTOMER’S USE OF THE PRODUCTS OR SERVICES WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR FREE OR THAT THE SERVICE WILL MEET CUSTOMER’S REQUIREMENTS OR THAT ALL ERRORS IN THE SERVICE WILL BE CORRECTED OR THAT THE SYSTEM THAT MAKES THE SERVICE AVAILABLE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
4. Subject to these Terms and Conditions, the Customer shall be solely responsible for and shall indemnify and hold harmless IziRoam against all claims, demands and liability arising as a result of the lease, possession, use, condition, operation or misuse of the Equipment by Customer or third parties, or of the services provided hereunder, whether in breach of these Terms and Conditions or otherwise arising howsoever. This indemnity provision shall survive the termination of this Agreement.
5. IZIROAM WILL IN NO EVENT BE LIABLE FOR NOR SHALL THE CUSTOMER MAKE ANY CLAIM AGAINST IZIROAM FOR ANY LIABILITY, CLAIM, LOSS, INJURY, DAMAGE OR EXPENSE OF ANY KIND (INCLUDING LOST PROFITS) WHETHER DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL CAUSED BY THE EQUIPMENT OR THE FAILURE OF THE EQUIPMENT TO OPERATE CORRECTLY OR AT ALL, OR FOR ANY DELAY, FAULTINESS (SUCH AS DEGRADATION OF SERVICE) OR FAILURE OF THE SERVICES.
6. The Customer shall be liable to IziRoam for all expenses, including reasonable attorneys’ fees, collection fees and court costs incurred in connection with any collection, repossession or other action brought to enforce IziRoam rights under this Agreement.
7. IziRoam reserves the right to deactivate the Equipment at any time and without notice to the Customer, in the event that IziRoam detects unusually high usage or possible fraud in accordance with general operating practices and procedures in the cellular industry, and IziRoam shall have no liability whatsoever to the Customer for such deactivation.

General

1. The headings in this Agreement are for convenience of reference only and shall not affect the meaning or construction of the terms and conditions contained herein.
2. No waiver by IziRoam of any breach of this Agreement shall be considered as a waiver of any subsequent breach of the same or any other provision hereof.
3. This Agreement cannot be assigned or transferred by the Customer, nor can this Agreement be modified (or any provision waived or modified) except by written instrument signed by IziRoam or its authorized agent. This Agreement constitutes the entire agreement between IziRoam and the Customer with regard to the subject matter hereof, and there are no other representations, conditions, warranties, guarantees, or collateral agreements, express or implied, statutory or otherwise, concerning the use or rental of the Equipment or the Services, other than as set forth herein.
4. IziRoam is not liable for any lack of privacy or security which may be experienced with regard to the Services. The Customer authorizes IziRoam’s monitoring and recording of data (Services) concerning the Customer’s account or the Services and consents to IziRoam’s use of automatic dialing equipment to contact the Customer. IziRoam has the right to intercept and disclose transmissions in order to protect its rights or property.
5. These Terms and Conditions may be amended or modified by IziRoam in its discretion at any time by providing notice to Customer of such changes by email address of the Customer, or by any other reasonable means.