Frequently Asked Questions

IziRoam help center

Do you have anymore questions to ask? We're here for you.

We will provide maximum service for every problem you have while using IziRoam. You can find the answer to your problem below.

IziRoam is a portable Wi-Fi modem rental service provider that uses 4G cellular network with a Multi Operator signal to ensure you get the best connection, both domestically and internationally.

The difference is IziRoam is a portable wi-fi which is practical and easy to use & carry around. Without the need for registration, you can connect to any operator abroad because it already has a multi-operator technology. Meanwhile, roaming operators requires complicated registrations and you can only use specific operators when traveling abroad. Fees are usually more expensive.

4 simple steps to follow
1. Turn on our portable wi-fi by pressing the power button.
2. Our Wi-Fi SSID name & Password will appear on the device screen.
3. From your Phone/Laptop please turn on the Wi-Fi service, then connect to the SSID Device .
4. Enter the password according to what appears on IziRoam Device modem screen.

IziRoam uses a virtual SIM that has been digitally embedded and has worked with well-known operators in more than 169 countries around the world. With our Auto Switch Network technology, users can rest assured to get the strongest operator network in the country they are visiting.

Ofcourse! We work with a few major cellular operators in Indonesia to ensure our customers they will always be connected to the strongest operator network without any network problems.

Our prices varies for each destination you will be visiting .

Yes, there is a Rp.500.000 deposit needed per device which will later be returned back to you when we receive our device back.

5 devices can be connected with one IziRoam device.

Our modem has a life of 12-15 hrs a day . If used as as powerbank it will last you 9-11 hrs.

Local speed in Indonesia on 4G varies from 25-30mbps , Internationally it could reach to 100mpbs

We have a minimum of 3 days rental per device.

Ordering our IziRoam modem can be done in various ways. You can book directly through our website , Customer Service Whatsapp and we are also available via Traveloka/ .

1) Head to
2) Please sign up or sign in to our website to make your purchase.
3) Please choose either Traveling Overseas if you are departing from Indonesia . If you are visiting Indonesia or using our devices locally please choose Visiting Indonesia.
4) Enter your desired destination ( minimal of 3 days usage ) & add to cart .
5) Review your purchase in your shopping cart and checkout with your desired form of payment & delivery method.

We provide several methods for you to pay for your Wi-Fi .
1) Local Bank Virtual Accounts BCA VA,BNI VA,BRI VA,Mandiri VA
2) Local Bank Transfer ATM
3) Credit Cards
3) Gopay & OVO
4) Paypal
5) IziRoam Points

We work with several delivery couriers including JNE/TIKI/SICEPAT/J&T/GOJEK/GRAB and many more.

Delivery costs varies per courier & destinations. Please choose accordingly .

You can send back your modem to our office at
1) IziRoam - Jakarta
Jl. Sultan Agung No.7, RT.8/RW.2, Guntur, Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12980

2) IziRoam - Bali (For return of modem in Bali please contact CS before delivery)
Jl. Yudistira No. 3A Seminyak, Badung, Bali - Indonesia 80361 ( Biliq Seminyak Coworking Space )

Glad you asked. Yes there is . You can return your modem via any Indomaret outlet in Jabodetabek . ( Please contact CS for a step by step guide if you choose this method )

If there are any questions regarding our modems please click our Whatsapp button and our representative will be right with you. You can also opt to email us at

You can reach our Customer Support directly on the Whatsapp button on our website . Our customer service is available from 6am – 12 pm.
customer service iziRoam

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