Customer Service Champions
By iziRoam - 08 Jun,2023Are you a people person with a passion for helping others? As a Customer Service representative at IziRoam, you'll be the friendly face and voice that our customers rely on. Whether it's assisting with their portable WiFi needs, troubleshooting technical issues, you'll be the hero who ensures our customers have an amazing experience. Join us and make a real difference in the lives of travelers from around the globe!
Responsibilities
- Improving customer service experience, creating engaged customers, and facilitating organic growth
- Respond to customer queries in a timely and accurate way via email or chat
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Taking ownership of customers' issues and following problems through to resolution
- Resolve customer conflicts and handle escalation procedures
- Gather customer feedback and share it with our Product, Sales, and Marketing teams
- Bachelor's degree or equivalent experience
- Fluent in English, both written and speaking is a must
- Preferably experienced in handling inbound on eCommerce/marketplace platform
- Proven min. 1 -year working experience in the same role
- Excellent written and verbal communication skills
- Familiarity with the beauty industry is a plus
- Working knowledge of customer service software, databases, and tools
- Willing to work in shift and during the weekend and public holidays (Office located in Kuningan, South Jakarta)
- Awareness of the industry�s latest technology trends and applications
- Strong client-facing and communication skills
- Able to join ASAP
Expired
Stay connected wherever you go with IziRoam’s portable Wi-fi & E-sim and make your travel experience an unforgettable one.
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