Iziroam | 19 October 2017 (update 28 March 2018)

Frequstly Asked Questions

Frequstly Asked Questions

What is IziRoam?

IziRoam promise you a world wide operator providing reliable fast 4G Pocket WiFi at 108 countries.  IziRoam is a 4G portable wifi hotspot rental that automatically connect in over 108 countries, with unlimited data plan, and affordable price.

Where does IziRoam have coverage?

If you're wondering where you can use your IziRoam Pocket WiFi, here's our coverage list. IziRoam is currently available in 100+ countries, and we are always working on expanding to new destinations!


The Americas
Antigua & Barbuda, Argentina, Aruba, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Curacao, El Salvador, Guadeloupe, Guam, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Monserrat, Nicaragua, Panama, Peru, Puerto Rico, Saipan, Trinidad & Tobago, Turks & Caicos Islands, Uruguay, Venezuela, United States

Europe
Albania, Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican, Turkey

Asia
Cambodia, China, Hong Kong, India, Israel, Japan, South Korea, Kazakhstan, Kyrgyzstan, Laos, Macau, Malaysia, Philippines, Singapore, Sri Lanka, Taiwan, Tajikistan, Thailand, Uzbekistan, Vietnam

Oceania
Australia, Christmas Island, New Zealand, Fiji

Africa
Egypt, Kenya, South Africa

 

Cruise Ships?

IziRoam will work by ports or on land where there is cell reception, but not far out at sea (only satellite technology is available far from land). However, our customers find IziRoam to be one of the best options for staying connected at cruise destinations!

Airplanes?

No, your IziRoam will not work on an airplane. IziRoam operates on cellular data signals, and only satellite technology works up in the air.

Happy IziRoaming!


Are there any additional hidden charges?


With iziRoam, there are no extra fees, no overage charges, and no subscriptions that you traditionally face with a mobile service. Once you rent an IziRoam Pocket WiFi, you simply pay one your rate for the countries you are travelling and the number of days you are travelling. In the period of time you rent an IziRoam Pocket Wi-Fi, you get unlimited internet on up to 5 devices.

Your deposit however, will be deducted upon late returns.

 

Is my data unlimited/ How fast will my connection be/ How many devices can I connect?

With each IziRoam daily service package or "global daypass," you get 24-hours of unlimited internet on up to 5 devices. There is absolutely no data cutoff! Each 24-hour daypass provides access to the fastest network globally, with speeds up to a 4G. This may vary from country-to-country depending on local data networks.

The daypass is modeled to provide the best possible experience to IziRoam’s customers, so the vast majority of users only get fastest speeds. If there is high usage (over 500MB) within 24-hours, the connection with go to a lighter 2G speed, which is great for e-mail, web surfing, social media, apps, messaging, and WiFi calling. Data always resets with the next global daypass (GMT+0).


How long does it take to connect to the internet once switched on?

It depends on the local network condition, normally it will take 1-2 minutes. If it is used for the first time in a country, it may take up to 10 inutes.


Why does the signal shows 3G when the device supports 4G?

The service depends on the local operators network, the 4G network is prioritiez. When the 4G signal is weak, the signal will be transferred to 3G.

Why do I need an Iziroam Pocket-WiFi?

IziRoam is the easiest way to keep all of your devices connected while traveling internationally. Our simple-to-use Pocket Wi-Fi and pay-as-you-go daypass model ensures that you will never be surprised with any hidden costs or bill shocks. Only use data when you need it!

With instant access to IziRoam global WiFi network of 108 countries, you get the convenience of fast, secure, and cost-effective coverage. Get online on up to five WiFi-enabled devices simultaneously, including your smartphone, tablet, and laptop. Never hunt for an internet cafe to surf the web, share on social media, access your apps, or make a WiFi calls ever again!
We don't call ourselves your reliable travel partner for nothing :)


Happy IziRoaming!
Your reliable travel partner