Service issues

How do I connect my device to the IziRoam Pocket Wi-Fi via Wi-Fi?

  1. Turn on the IziRoam Pocket WiFi by holding down the power button on the button on the top left side for 3 seconds. Once its on, the homepage of your IziRoam Pocket Wi-Fi is shown as below:
  2. From your WiFi-enabled device (smartphone, tablet, laptop), search for and select the SSID (example: IziRoam_123) from the list of available Wi-Fi networks
  3. Enter the password as shown on the homepage of your IziRoam Pocket Wi-Fi. Your device will now connect to the IziRoam Pocket Wi-Fi and is ready to use

What devices does IziRoam Pocket Wi-Fi work with?

Your IziRoam Pocket Wi-Fi words with any Wi-Fi enabled device such as smartphone tablet, laptop. It supports up to 5 device connected simultaneously.   

Does my IziRoam Pocket Wi-Fi has a power bank function?

The IziRoam pocket Wi-Fi also acts as a power bank with 6000mAh battery pack, which will recharge a standard smart phone over 3 times. Generally the large battery lasts up to 15 hours with non-stop use.

Can I check my IziRoam data usage?

Of course you can! The 3.5 inch LCD screen on the IziRoam Pocket WiFi makes it easy to check your data usage. The user guide will also be included in your IziRoam pouch and give detailed instructions.

You can also log in to your account at, and go to you dashboard you see your data usage.

Help! My IziRoam isn’t working

You can find self-guided support included with your device.  You can also contact our support team at [email protected] You will need to provide some account or Pocket Wi-Fi information (your serial number) to help us find your account and provide support.
If you are having connection problems, here are some basic reset instructions: Please hold down the "power" button for 18 seconds.  
Please reach out to our support team if you are unable to refresh your connection and we will look into any service issues you may be having.

Telephone (ID): +622183780485
SMS: +6281386303856
WhatsApp: +6281386303856
Email: [email protected]