FREQUENTLY ASKED QUESTIONS

Pickup and Dropoff

Where Are The Pickup And Drop-Off Points?

Pickup and drop-off points are located conveniently in Soekarno Hatta Airport.

Pickup Points (after customs):
•    Soekarno Hatta Terminal 2: Open Mon – Sun, from  5:30am – 10:00pm local time
•    Soekarno Hatta Terminal 3: Open Mon – Sun, from  5:30am – 10:00pm local time


Drop Off Points (after customs, at baggage claim):
•    Soekarno Hatta Terminal 2: Open Mon – Sun, from  5:30am – 10:00pm local time
•    Soekarno Hatta Terminal 3: Open Mon – Sun, from  5:30am – 10:00pm local time

What if I fail to send back my IziRoam Pocket Wi-Fi?

You are obligated to be responsible for the safe and timely return of your Pocket WiFi. If you fail to send the rental IziRoam Pocket WiFi back in time, or it just gets lost on the way, you will be charged for the of the device. (Please check the Terms & Conditions).